Refund policy

Books, book blind dates, and book boxes are not eligible for returns. If you are buying a used (second chance) book in particular, carefully inspect the photos and read the description for condition information.

We have a 14-day return policy on other items, which means you have 14 business days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unread, unworn, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@winkandwoo.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@winkandwoo.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately or at least within 5 business days if the item is defective, damaged or if you receive the wrong item. Note that we cannot be responsible for damaged caused during shipping, as these are outside of our control. You must address shipping damage by filing a claim with the shipping carrier. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like books, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer exchanges. If approved, you may return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@winkandwoo.com.